Returns Policy

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Returns Policy

Returns Policy


1. About This Returns Policy 

The terms and conditions set out in this "Returns Policy" apply to all goods purchased from Thomas Tucker Ltd. online in the UK, when you buy through our website at

Together with the terms and conditions this Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Thomas Tucker Ltd. at All of the terms and conditions will apply equally to this Returns Policy, including any defined terms. 

2. Your Right To Cancel 

2.1 Where you place an order through for standard delivery you can cancel your order at any time before the goods are dispatched to you.

2.2 Nothing within this Returns Policy or the Terms and conditions affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.

You are entitled to a full refund if all goods are returned to us in their original condition, complete with packaging and accessories, within 7 working days.

3. How To Cancel 

3.1 If you wish to cancel an order please contact Thomas Tucker Ltd. by calling 01909 506622. Please have your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return. Alternatively you may give us written notice of your cancellation. This can be done by writing to us at Thomas Tucker Ltd, The Candy Pop factory, Unit 2, Coach Crescent, Shireoaks Triangle, Worksop, S81 8AD. You must include your order number in the written notice, and clearly specify which goods you wish to return.

3.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.

4. Returning Your Goods 

4.1 To arrange collection of the unwanted goods please contact Thomas Tucker Ltd. with the Contact Us page. Alternatively you can speak to an advisor on 01909 506622. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by a courier or representative. A collection fee for the cost of returning the goods may apply.

4.2 You agree to return the goods in full in a resalable condition and Thomas Tucker Ltd. also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods.

5. Taking Reasonable Care Of The Goods 

5.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.

6. Conditions Of Collection 

6.1 Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:

6.1.1 You agree to provide Thomas Tucker Ltd. with as much detail as possible of relevant features of the delivery address in order to help our representative prepare for the collection;

6.1.2 You agree to ensure that there is suitable access to the chosen collection location;

6.1.3 If collection cannot be made from your chosen location due to the nature of the premises, because there is insufficient access or for any other reason that is not within our reasonable control, including your absence at the time of collection, you agree to pay our reasonable additional collection fees and the costs of re-arranging collection;

6.1.4 If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods);

6.1.5 You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (including original packaging) which are included in the price of the goods being returned;

6.1.6 A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;

6.1.7 You keep the goods at your own risk until they have been removed by our collection agents from your premises;

6.1.8 If you are not personally available to undertake any of your obligations under this paragraph 7.1, you may appoint a representative to do so in your place. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own;

6.1.9 This paragraph 7.1 does not take away any rights you may have under law. To find out more information contact your local Citizens Advice Bureau ( 

7. Collection Fee 

7.1 We will charge a reasonable fee for the cost of sending a representative to collect your goods. In most cases the costs involved in collecting your goods are the same as the initial cost of delivering them; therefore usually the collection fee will be the same as the delivery fee. You agree that we may set-off the collection fee against any sums being refunded to you.

7.2 If you are returning your goods because they are faulty or incorrect, no collection fee will be charged. 

8. Refunding Your Money 

8.1 We will credit the refund you are due to the credit or debit card that you made payment with. 

9. Your Consumer Rights 

9.1 This Returns Policy does not take away any statutory rights you may have. For more information contact your local Citizens Advice Bureau (